Fans With Benefits Services
Fans With Benefits (FWB) provides services which empower your happiest customers to promote your business, refer friends, while giving you valuable feedback with their best intentions.
FWB helps businesses of all sizes identify your happiest customers who are ready to spread the good word, so that you can nuture and grow this most valuable asset of yours.
Service A - Happiest Customer Identification & Activation
This service identifies 30 of your happiest customers each month, who are the most willing to tell their friends and colleagues about your business, and equips them in doing so through their own Facebook pages or other preferred social networks of theirs.
Service B - Net Promoter Score (NPS) Report
This report reveals to you the percentage of your customers who are the most willing to spread the good word for your business, among a random base of customers surveyed. This Net Promoter Score (NPS) is being tracked month on month to benchmark progress.
Service C - FWB Referral Engine
FWB Referral Engine is a technology that provides and tracks try-out offers to your promoters' friends for their signing up. All entries are verified, and then pass onto you for final bookings.
Service D - Happy (& Unhappy) Customer Survey
Happy (& Unhappy) Customer Survey allows you to tailor questions specifically for customers at different satisfactory levels. so you can find out whom you attract and what attracts them, and as well prioritizing areas for improvements.
Service E - Customers Reactiviations
These real fans of yours are people whom your business cannot lose. Customer Reactivation ensures that they are being kept in regular contact with your business for many many happy returns.